Open Letter To First Utility – Why Didn’t You Call Me? :’-(

I wanted First Utility to want me. I didn’t want to have to be the one to always call, to give my details over and over, being passed from department to department looking for the person who knew me, knew my past. I kept begging for a call back.

But all I got were automated emails pointing the finger at me, saying I wasn’t good enough to be in this relationship. That I didn’t qualify. With a ‘list’ of reasons of why I could’ve done more. But there was only one reason why it didn’t work.

They hadn’t been able to enter my details correctly in their system on five separate occasions.

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The lesson for First Utility – please add this to your automated rejection email: If you feel we have made a mistake, please contact us to find out the reason your application has not been successful as it may have been an error at our end.

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